DELIVERY AND RETURNS

DELIVERY TYPES
Delivery in Latvia 3.00€
Home delivery in Latvia 5.00 €
Free delivery in Latvia for orders over 100.00€

Delivery in EU 15.00€
Free delivery in EU for orders over 100.00€

Delivery Worldwide (outside EU) 25.00€
Free delivery Worldwide (outside EU) for orders over 100.00€

Delivery time – 5-10 working days. Urban Green is not responsible for customs clearance procedures.

DELIVERY TIME
Goods will be delivered though DPD network. Items will be processed and sent out within 5-10 working days after placing an order. After the order is sent, it usually gets delivered in 5-10 working days for Latvia and 7-14 working days when shipping abroad.
The order will get delivered to the address you provided when signing-up at Urban Green website. If delivery is delayed due to force majeure or circumstances caused by third parties, you will be notified of the delivery delay by receiving an informative e-mail.

RETURNING GOODS
Urban Green Team works hard to meet every customers needs. Our goal is to make returns an exception not a norm, however if, for some reason, you aren’t satisfied with your order, you have the right to return purchased goods within 14 days after receiving them. Return is free of charge. To return the goods, they must be unused and undamaged, and the shipment must be accompanied by a printed order confirmation. Return costs are covered by the customer. If you choose to receive a refund for the purchase - the transfer will be made to the account from which the order was paid. Refunds are made within 14 days of receiving the goods.

To inquire about returns, please contact us through e-mail at info@urbangreen.lv or call us at +371 28687525.

RETURN OF DEFECTIVE PRODUCTS
If you have received a defective product, please contact us through e-mail at info@urbangreen.lv or call us at +371 28687525.